Terms of service
Vionelle — Last Updated: May 2026
1. Introduction
Welcome to Vionelle. By visiting our website and purchasing from us, you agree to the following Terms of Service. Please read them carefully before placing an order.
These terms apply to all customers, visitors, and users of vionelle.care and any associated pages.
2. About Us
Vionelle is an ecommerce brand selling maternity products, including maternity pillows and pregnancy comfort accessories, serving customers primarily in Ireland and the European Union.
3. Eligibility
By using our website, you confirm that:
- You are at least 18 years of age
- You are legally capable of entering into a binding contract
- You are providing accurate and truthful information when placing an order
4. Products
We reserve the right to:
- Limit the quantity of any product available for purchase
- Discontinue any product at any time
- Modify product descriptions, pricing, or availability without prior notice
All product images are for illustrative purposes. While we make every effort to display products accurately, slight variations in colour or appearance may occur due to screen settings.
5. Pricing & Payment
- All prices are displayed in Euro (€) and are inclusive of applicable taxes unless stated otherwise
- We accept major payment methods including credit/debit cards and other options available at checkout
- Payment is processed securely at the time of purchase
- Vionelle reserves the right to cancel any order if a pricing error has occurred, with a full refund issued promptly
6. Orders & Contract
Placing an order on our website constitutes an offer to purchase. A binding contract is formed only when you receive an order confirmation email from us.
We reserve the right to refuse or cancel any order at our discretion, including in cases of:
- Suspected fraud or unauthorised payment
- Pricing or product errors
- Stock unavailability
If your order is cancelled, you will receive a full refund within 5–10 business days.
7. Shipping & Delivery
- Estimated delivery times are provided at checkout and are not guaranteed
- Vionelle is not responsible for delays caused by couriers, customs, or circumstances beyond our control
- Risk of loss and title for products passes to you upon delivery
For full details, please refer to our Shipping Policy.
8. Returns & Refunds
Our returns and refund process is outlined in our dedicated Returns & Refund Policy, which forms part of these Terms of Service.
As an EU/Irish customer, your statutory rights under the Consumer Rights Act 2022 and EU Consumer Directive are fully upheld and are not limited by these terms.
9. EU & Irish Consumer Rights
Nothing in these Terms of Service affects your statutory rights as a consumer under Irish or European Union law, including but not limited to:
- The right to a 14-day cooling-off period for online purchases
- The right to a repair, replacement, or refund for faulty goods
- Protection under the Sale of Goods and Supply of Services Act
10. Intellectual Property
All content on the Vionelle website — including but not limited to logos, images, copy, and brand assets — is the intellectual property of Vionelle and may not be copied, reproduced, or distributed without prior written consent.
11. Limitation of Liability
To the fullest extent permitted by law, Vionelle shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or profits
- Damages arising from misuse of our products
Our total liability to you shall not exceed the value of your original order.
12. Disclaimer
Vionelle's products are designed for comfort and general wellness purposes. They are not medical devices and are not intended to diagnose, treat, or cure any medical condition.
If you have any health concerns during pregnancy, please consult your GP, midwife, or qualified healthcare provider before using any of our products.
13. Privacy & Data
Your personal data is collected and processed in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR) and Irish data protection law.
We will never sell your personal data to third parties.
14. Changes to These Terms
Vionelle reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our site following any changes constitutes acceptance of the updated terms.
15. Governing Law
These Terms of Service are governed by the laws of the Republic of Ireland. Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
16. Contact
If you have any questions about these Terms of Service, please contact us:
📧 vionellecare@gmail.com 🕐 Response time: 1–2 business days
By purchasing from Vionelle, you confirm that you have read, understood, and agreed to these Terms of Service.
That's fully compliant with Irish and EU law, including GDPR, the 14-day cooling-off period, and consumer rights protections.
Shall I write the Privacy Policy next? That's the last essential trust page your store needs before launch — and it's legally required under GDPR.